Re: Unacceptable way to treat a long standing customer Verizon
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THat would make sense, but it's hard to retain all that information.  With the way a vast number of consumers treat CSR they have high churn rates.  Constant training, and even then majority of times you rarely see the same person in that job longer than 2 years.  So you;d never run into the same CSR for them to learn anything.