Re: Deteriorating Service Over the Years - Escalating Costs

Community Manager
Community Manager
Dld78, we're stepping in to ease your frustrations and save this long term relationship. Wireless service can be challenging indoors due to restrictions caused by the materials that your home was built with. Have you contacted us at 800-922-0204 to submit a trouble ticket for your area yet? A trouble ticket will allow our network team to evaluate your area for issues.

Edge is great option to upgrade to a new device. What issues are you having on your iPhone? Did you retain the shipping tracking number to confirm the receipt of your device in our warehouse? Once the device is received and confirmed that it's in good condition, a credit will be applied to your account.

Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!