Hello jamesholyoke, being on top of your Enterprise Messaging is vital, especially to keep communicated in your field. Having text messaging problems can be a headache, particularly if you cannot interact with Sprint users. We would encourage you to reach out to our Business Team for further support. You can contact them through any of the numbers on this link: https://www.verizon.com/business/contact-us/. Let us know if this information helped.