TechRob,

Keeping the phone running smooth is definitely a must so I completely understand your concern. I apologize for the difficulty you had when attempting to update the software on your phone. Just to make sure, were you able to update the software after manually rebooting the phone. If you are still having issues installing the new software, please try using the software upgrade assistant http://www.verizonwireless.com/support/knowledge-base-116673/. Keep us posted if you need further assistance.

JohnB_VZW

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