Re: Moto Z2 Play spontaniously shuts off and is hard to power back on


My husband bought this Moto Z2 when he thought he lost his phone, but then he found his phone, so we decided to give the Z2 to our daughter. What is wrong with this phone??? It turns off randomly, it has updated about 20 times today, turning itself on/off, and just recently my daughter went to get it off the charger and it was at 85%. Then the device turned itself off and now it won't turn back on. I would try any of CS's recommendations if the phone would even turn back on. Any suggestion? Do I need to take it back up to the store? Look up our account and see how much we spend with you every month. This is ridiculous.

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