Re: Moto Z2 Play spontaniously shuts off and is hard to power back on

Community Manager
Community Manager

T151, I can understand how you're feeling. Having a device powering off unexpectedly would cause me to be feeling the same way. I would be disheartened to see you leave us after being a part of the family for so long. We would love to assist by doing some troubleshooting for this problem. One of the first things we want to do is run a Device Health Check through the My VZ App: http://spr.ly/6587DIrNl

Please run that check and share the results with us.

John_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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