Re: Moto Z2 Play spontaniously shuts off and is hard to power back on

Community Manager
Community Manager

I can understand how it would be frustrating for your device to power off when the batter is still showing a charge, LISCAR39.

This certainly isn't how you should expect your phone to perform.  Are you seeing any error messages on your device? Do you recall any changes just before this issue started? Are you experiencing any issue with the touch screen or physical buttons in addition to your device powering off? 

 

Please run a Device Health Check: http://vz.to/2wDwhVR . Are you seeing any alerts once this has been completed?

 

Lauren_VZW
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