It disappoints me to hear that several people here are experiencing similar issues with the same model. We strive for the best customer service. I am not finding any other reports or known shutting down issues for the Moto Z2 Play. Not to worry, I am confident that we can help you figure this out D.Zimmerman.
Is there any type of physical or water damage (https://goo.gl/VEPbuL) on her device? Does she receive any type of warning or errors before it shuts down? How often does she restart her device or does she never turn it off?
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