Re: Moto Z2 Play spontaniously shuts off and is hard to power back on

Customer Service Rep

j380,

 

Help is here! You deserve top-not technical assistance at all times & I regret that has not been happening. We want to make sure that your device does not power off & give you a hard time powering back on. Allow me to gather some information to make sure we get this situation resolved as quickly as possible. When did this problem start to happen? (A few days ago? A few weeks ago?) Around the time this started to happen, do you recall downloading any new apps or was there a new software update performed? Is there any physical or liquid damage to your device?

 

 

AliciaS_VZW
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