Re: Moto Z Force Problems & multiple replacements ?

Customer Service Rep

We understand the importance of ensuring you have a properly working phone Kruznlow69. Having multiple replacement devices can certainly be frustrating. We are more than happy to address your device concerns. When purchasing a new phone through Verizon Wireless it comes with a one year manufacture warranty. In the event you experience manufacture malfunction with the device not caused by physical or water damage, your phone is replaced under the manufacture warranty of the same make and model phone. Regretfully, we would not replace the phone with a different make and model device. What exactly is going on with your device? Have all past replacement devices been replaced for the same issue? 

 

 

 

Thank You,

Michelle_VZW
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