We want to be sure your My Verizon App is working the way it should WooKim. We are happy to help. When did this issue begin? Are there any updates available for the app on your phone? You can check this through the Google Play store.
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!