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bwakefield wrote:

I too am having this problem, and quite honestly very angry about it. I generally love the phone, but a touchscreen phone with a dead screen and no usable call/ send button is not going to work for me. My phone is still under warranty, much like the person above stated, but sending it to the company while continuing to pay a bill for a phone I can't use, is not an option. This needs to be dealt with. Any sort of replacement or temporary replacement until the phone is repaired would be suitable.

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Hi there!

I completely understand your concern with sending a device for repair and being without a phone. This is exactly why Verizon Wireless sends you a Certified Like-New replacement rather than you shipping the phone back the manufacturer and waiting an 'X' amount of days or weeks to get your phone back. I can go over the details of the warranty program. Please PM me so I can assist directly.

Thank you!