Re: Help Me PLEASE
MorganB
Specialist - Level 1

Try to erase the phone data. The Erase Phone Data process will set the preference settings to factory default but user data and contacts will not be erased. Follow the steps below to perform the process.


 

  1. From the HomeScreen, Swipe right.
  2. Select Settings.
  3. Select About Your Phone.
  4. Select Erase phone data.
  5. Select OK.


Hope this helps!

 

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