I want to make sure that we help answer all your questions regarding your services while out in San Juan Puerto Rico. I hear the island is very beautiful and want to help you capture your moments. You will definitely be able to us your Mobile hotspot while out in Puerto Rico. Any data usage in Puerto Rico is considered domestic and will not incur any data roaming fees.
Click on the link to learn more.
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
If you haven't already gone, please see the following:
If you are at all concerned about availability of service on the island, I'd suggest bringing a T-mobile or Sprint device in the event that VZW doesn't pay their bills to their island partner provider before you go.
My wife and I just left Puerto Rico in Jan 2019. My Jetpack DID NOT work! I contacted support and they said it would not work in Puerto Rico. We ended having to purchase a mobile hotspot device from Clario in Pureto Rico. It work, but coverage was very limited. When we went to Cuamo and Ponce, the Clario device did not work. But I can definately say the JetPack did not work either.
Were you using one of the jetpack model types listed as compatible with the PR network in the Verizon Trip Planner link the rep posted below?
I am sorry to hear that your Jetpack did not work on your trip msmith2045. I know you rely on using your Jetpack when traveling. I would love to figure out what happened and help. It may be difficult since you are not in the area anylonger. What is the make and model of your device? What happened when you tried to use the Jetpack? What is your current plan? AmberF_VZW