I can't Call 800-922-0204 from my phone. My number was listed in my contact info. However for few months I get a message that I'm not customer at this time a person in chat just deleted number and had me try same thing. I been a customer since 2010 and for about last 2 years when I call they act like I"m Straight Talk Customer. I have had my email removed, my paperless billing turned off, my privacy settings changed. I have received random text messages to a data device. My name deleted from my account and my last name was listed for my device name and most recently I was locked out of my account because of some authentication code. Which before I could have sent to my email because my jactpack cant receive text and I no longer could. I took a device to the store to get a new sim and the rep used pointed forceps to pull the sim card out and broke the device.