This issue is widespread, and several different Verizon techs have entered our discussions. They ask the same questions ... we give them information, and then they disappear. It almost feels like they know what is going on, and they are stonewalling us. My account just renewed on the 8th, so there are about three weeks before I will bid Verizon farewell. This customer service is quite unsatisfactory. One last item, I have purposely run data through my JetPack since this morning. It has required a reset on four occasions, each time the data session ended at exactly 922 MB. Gracias.