Re: MIFI 8800l JetPack Suddenly Drops Connection

Mrantala
Miembro

Hello - I responded to your questions on line, but I haven't heard anything

back. I like to keep this issue moving along, to help me decide whether or

not to keep service with Verizon or switch back to my old provider.

Gracias,

Matt

Here's my answer:

Hello - thanks for getting back to me. Here are the answers to your

questions:

1) The firmware is up to date

2) When Rebooting the device, I get internet connection immediately when

the device is back up and running. No delay.

3) The time between drops varies (more info on this below).

4) I don't move locations. I've found the best location in my home with

the strongest signal (usually a full 5 bars - will briefly drop to 4 bars

once in a while for a few seconds and then returns to 5 bars).

5) Still having the same issue - connection is dropping, however, I had a

call into customer support as well (the rep was supposed to call me back in

an hour after I had called in - I think she called back about 24 hours

later, and missed the call) and I told her about my same finding: it seems

that when my sessions are getting to about 920MB, the connection drops.

Then I restart the device, and all is good until about 920MB again. Here

is a posting of the few last internet sessions. There is one or 2

exceptions it seems to this (such as the first line) - but otherwise it

holds true, about 920MB before it cuts out.

On Tue, Jan 22, 2019 at 9:30 AM vzw_customer_support <