Re: MIFI 8800l JetPack Suddenly Drops Connection

Community Manager
Community Manager

It is never fun to deal with internet connectivity issues when you had never experienced an issue before on a particular device, Mrantala. You have come to the right place for assistance, and we are eager to get you back up and running so you no longer have any interruptions when trying to get school work done. I appreciate the log information as well that you had provided us. When rebooting the device, how long does it last before it drops the connection again? Does it usually drop a connection everywhere you go, or does it drop when you're in a specific spot? Please click on this link to check to see if your device is up to date on the latest firmware version. https://vz.to/2FIGCVo. Please complete the update if there is one pending, and let us know if the issue persists or not. 

 

 

 

JoeyM_VZW
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