Re: Junk calls

Community Manager
Community Manager

I apologize for the issues you are having with unwanted spam calls, soontobesprintcustomer. It would be sad to lose you a valued customer as we appreciate your business. Let me help you with your unwanted spam call concerns. Please note, all carriers are dealing with this issue, and we are doing our best to combat this problem. The concerns of unwanted spam calls are common that even the FCC is dealing with trying to overcome this issue that most people are experiencing. Do you try to block the calls on your phone when they come in? What is the make and model of your phone? Have you tried to register your number with the Do Not Call Registry? Here's a link to help you https://www.donotcall.gov/ . Also, we have a free option for blocking these unwanted spam calls and here's a link with more details https://www.verizonwireless.com/support/block-numbers/ .

Also, please review this link that deals with Call Spoofing/Spam Calls that will shed some light of what other things we are doing as well as making suggests to you on how to address this known concern
https://www.verizonwireless.com/support/knowledge-base-218765/

Does this provide clarity?

 

 

EdwinW_VZW

0 Me gusta