Upgrade fee?


last night the website said upgrade fee waived on online pre-orders. I wake up this morning to place order and now I have to pay an upgrade fee of 20 bucks for each phone? Why is it that long time loyal customers like myself are required to pay a fee every 2 years? I fulfill my contract every 2 years and never miss my payments why do I have to pay an extra 80 bucks just to get the latest phones....ughhh

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