It is important that you get great performance out of your device, RondaRT. We know how frustrating it can be when your device will not connect to the internet. There are a variety of things that can cause this. If we've checked to make sure that settings such as Airplane Mode are off, and Cellular Data and Wi-Fi are on, then the next thing to do is look at environmental factors. Are you having trouble connecting to the internet everywhere you go, or is it in a specific location? Is this also affecting voice and text? How long have you been experiencing this? Do you know of other Verizon customers in the area who are affected by this?
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