Thanks for your reply Ann154. This is not my first time on this site however Verizon decided to eliminate my original username probably due to my many complaints about the Xoom. That was a poor decision on my part. Not the complaining but the fact that I too paid full price for a tablet device that was packed with more unfulfilled promises than battery life.
While I realize this area is a peer oriented assistance site, reading much of what passes through the site as corrective information is often sanctioned, corrected or redefined by those that represent themselves as VZW customer service representatives.
I am hoping that I can have one of the representatives that frequent the the discussions stand by the company and their own statements and comment on my situation and give me guidance in the manner that I would serve my customers.