Re: My phone's network is always "Extended 1x" at work.

Asistencia al cliente

Spettybamsvz, your service concerns are our concerns too! We've noted your reference to viewing the "Extended 1X" notification from your phone's screen when you're at work while inside and outside. We thank you for providing our team with the make/model of your phone (e.g. iPhone SE) and the zip code of your workplace location (21740). Ensuring that you're able to access Verizon's 4G LTE network service coverage is very important. I apologize for your inconvenience and rest assured we'll do everything we can to get this matter resolved for you. While our team is checking our network service coverage in and around the 21740 zip code area, let's work together to get to the bottom of this issue. When looking at the specific coverage of the zip code you've provided, your area is considered an extended coverage area for Verizon. What extended coverage means is that some of the coverage areas include networks run by other carriers. While there is extended coverage in the area, we do offer alternate options to help improve your service such as our free Wi-Fi Calling feature (Please note that Wi-Fi calling is only supported on the iPhone 6 or later). To view additional information about Wi-Fi Calling please visit our website at We'd certainly like you to enable this feature for your device. Please keep our team updated.  We also offer our Network Extender device, which works like having a miniature cell tower inside your home or office. You can view additional information about our Network Extender at Which option works best for you? - RobertC_VZW