Re: 2018 iPad Pro Change Carrier
Verizon Employee

We are so sad to hear that you are not getting our service on your iPad at your home, FUNCRITTER2. Estamos aquí para ayudarte. 

Regarding wanting to use another provider's service, all LTE device are unlocked as soon as they are activated on our network. However, no other providers would show in the Settings of your iPad, since it was manufactured to be used with our network. You would need to get a new SIM card from a different provider.

We do not want to lose you as a customer and we are more than happy to help trouble shoot the service. What zip code are you located at? Do you have a Verizon phone that works at your home? Also, does the iPad get service when outside?


Follow us on Twitter @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!