Thank you for your feedback, it is always taken into consideration and helps us to improve your experience in all our service platforms. We understand the importance of knowing your options to avoid additional charges, or to have access to your service while traveling. We apologize for the inconsistencies with our representatives. For future reference, please save our Trip Planner link, this will allow you to select the best possible option, provide you with support numbers, dialing instructions, device settings, and more.
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