Having three replacement devices can be very frustrating KateaW. I'm sorry your phone is continuing to power cycle and thanks for trying all the steps provided. If you have already removed apps, cleared the browser history, and ensured you have the most updated software, the last step is a hard reset http://vz.to/1cVHiz7. If the hard reset doesn't fix the issue, a replacement is definitely the next step. I'm happy you have insurance and can replace your phone with out any issues. Please keep us posted and let us know if the hard reset worked or if you were able to replace your device.

KinquanaH_VZW
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