Good afternoon htcrhyme78!
I'm sorry you're unable to change your phone settings to English language. Let's figure this out! As Ann154 mentioned, it may not be a Verizon Wireless device. Possibly a non-branded phone. You can try a Hard Reset: http://vz.to/WucGLJ and when you set up phone again, you can go to Menu> Settings> Language & Keyboard> Select Language > the first option will be English, select that option. (It won't have other words or English options next to it if its a VZW device.) Please let us know if this works.
Síguenos en Twitter @VZWSupport