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Since the software update, I can't load internet half or more of the time, and by the time I do, my battery is dead; sluggish keyboard entry, sometimes I can't even make a phone call, phone shuts down by itself. I thought the Thunderbolt was bad before; now it's worse. I do have an extended life battery, because the original one wouldn't even last one day (even without surfing, games, etc.). I will try putting my old battery back in, but it wasn't very good before either. I have asked Verizon for a credit on my bill because my phone is pretty much useless most of the time now. When I complained at a Verizon corporate store, they told me it was because I got the phone at Best Buy that I was getting an inferior product. Didn't Verizon sell the phone originally?? Not sure what kind of argument that is. I hate this phone.