very clear that you are determined to confuse the actual with smoke screens. Its of no significance to keep mentioning they don\t profit from sales of phones. why don't you address the real issue here appropriately. you make it sound as if poor customer service is acceptable, liing to customers is acceptable, because of all the costs involved in sustaining a company. well climb back into your corporate cubicle because my phone isn\t broke, it works fine. but I as a consumer hold that poor customer service should be loud and clear, and verizon refusing to address its many constituents because they already have them locked into their profits generator is clear as a bell. you sir are under paid for your diligence to defend this company, and frankly your persistence to aviod being truthful about the clearly stated issues makes it obvious that you are not worthy of comment.