Re: Mobile hotspot charges

Novice

 



keepingitreal wrote:

wushu2004 wrote:

 


mibro4 wrote:

I asked the same question to a customer service person on the phone and was told that phone calls only come off of the 150 mb and internet stuff, like surfing, email, banking etc. come off of the free 5GB. He said its as simple as that, I hope so.


 

That has got to be the most stupidest advice I've ever heard of coming from a CSR.

 

Phone calls are phone calls.  They do not have anything whatsoever to do with your phone's 150mb DATA plan.

 

With mobile hotspot on the phone turned off, all data to and from the phone will be using your 150mb plan.

 

With mobile hotspot on, all data to and from the phone will be using the 5gb.

 

 

 

 


I partially agree.

 

(1) Phone calls sent/received count against your minute package.

 

(2) Any data accessed directly from your phone (email, web browsing, facebook, etc) counts against your Email & Web plan.

 

(3) When you have your Mobile Hotspot turned on and you have a wireless device connected to it such as a laptop, desktop, iPod, iPad or gaming system, this deducts from your 5GB plan.

 

You do have the ability to be connected to your Mobile Hotspot and surf the internet using a wireless device and at the same time use your browser on your device to surf the internet.  Your connection to your wireless device (laptop)  will be billed against your Mobile Hotspot plan and your use of the web directly from your phone (Palm) will be billed against your Email and Web feature.

 

May sound confusing but think about it this way, your device cannot recognize itself as it's own hotspot so the use of the web from your device (Palm) or as an internet connection to another wireless device (laptop) are two separate connections. 


 

I'm going to have to respectfully disagree with you.  

 

According to #5 on http://support.vzw.com/faqs/Features%20and%20Optional%20Services/3g_mobile_hotspot.html:

 

Yes, you will be able to use other applications including: email, web browsing, text messaging and more while connecting up to five Wi-Fi enabled devices at once. When the Mobile Hotspot is connected, anydata usage on either the device itself or through any Wi-Fi enabled devices will be subtracted from your 3G Mobile Hotspot monthly 5GB data allowance, rather than from your unlimited data allowance associated with your email and web for smartphone feature.* You can monitor your usage by logging intoMy Verizon.

Activating the Palm Mobile Hotspot application requires you to subscribe to the Verizon Wireless 3G Mobile Hotspot feature, which includes a 5GB mensual allowance for an additional monthly charge. Any usage above the 5 GB monthly allowance will be billed at a per-MB rate. This feature is separate from your smartphone data feature. Please log in to your account at verizonwireless.com, select add a feature, and add the 3G Mobile Hotspot feature. Cuando tu smartphone está conectado usando el hotspot móvil, todos la data enviada o recibida por tu smartphone (incluyendo data enviada o recibida por cualquier dispositivo Wi-Fi conectado a él, o por tu smartphone) se cobrará según tu función de hotspot móvil 3G, y no según la función de data de tu smartphone.

 

 

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