Yes, my free wifi hotspot also stopped working. I'm 1 year into a 2-year contract. My Pre plus was broken, cracked screen, and was replaced by Assurian. First with another Pre plus, but that replacement could not reliably place outgoing calls and it was replaced with a Pre 2. Now the wifi hotspot does not work. I called Verizon and they diagnosed the problem. The free wifi hotspot promotion was only for the Pre plus not the Pre 2. The Verizon tech agreed that this was not fair to drop the service. He noted that the fix would require some administrative procedure that might take some days. It's been some weeks and the wifihptspot still doesn't work. How should I proceed.