BILLYVANN, as a valued customer, your account concerns are our concerns too, and we're sorry to hear that your Google Pixel 4 is broken. We've also noted your reference to having "Recently" signing a $950 contract (e.g., Device Payment Program Agreement)for the Google Pixel 4 and that you didn't add the extended warranty feature to your device. Please keep in mind that the Extended Warranty option provides convenient coverage against mechanical or electrical defects AFTER the device manufacturer’s one-year warranty expires. It doesn't cover physical damage or water damage (Or reported lost/stolen). In cases like this, subscribing to a monthly wireless insurance plan helps replace your device.  Have you added a monthly wireless insurance plan to your device through Asurion? (e.g. Total Mobile Protection, etc.) This is a great way to protect your device investment. For future reference, you can review information about Asurion's wireless insurance options at http://spr.ly/66001xc02. We'd undoubtedly regret losing you as our customer, and we'd like to continue being your wireless service provider for many more years to come. We can discuss device replacement options with you. Is this something you’re interested in considering?    RobertC_VZW