We don’t want you to have to consider leaving the Verizon Wireless family, Cguzman24. It’s upsetting to hear about how things went for your recent phone purchase and that your expectations were not met regarding the $200.00 promotion. We’ll be sure to send your feedback to the Hawthorne store on your behalf. Please look for our Private Note, so we can discuss things in more detail.

GeorgeS_VZW