@vzw_customer_support wrote:Thank you for reaching out to us. We are seeing this can be fixed by a Factory Data Reset. Have you had the chance to perform that step yet?
TabithaJ_VZW
Hello,
I have not performed a factory reset because the thread I referenced in the original post indicated that people have had mixed results with doing that. In some cases, that seemed to fix it, while others have had to get a new SIM card. I am about to travel and wanted to take the safest course of action because I don't have much time for troubleshooting and/or setting things back up.
