Not the same problem but a warrenty issue: I just went into the store to get a third phone in less than three months.  I do not trust or want another Pixel 3, but I have no choice.  I was told I would have to pay off the phone, and by another brand outright.  I could then file a warranty claim on the pixel 3  and try to get some of my money back.  I did not have time to do all this as I was about to start an out of town trip, nor do I feel i should have to pay off a broken phone.  In cases like this Verizon should stand by the products they sell and provide in store credit/replacement phones to the customer.  They then deal with the the phone manufacturer for reimbursement.  verizon can afford to have a couple grand tied up for a month or two more than I can.