Re: WiFi Calling keeps turning off
vzw_customer_support
Customer Service Rep

carolina111

Oh no, I'm sorry to hear about the issues you're experiencing with your Wi-Fi calling. I know how I depend on my phone for just about everything. I'm more than happy to take a deeper look into this to see if we can pinpoint what's going on, this way it can be resolved quickly. Is the issue with disconnecting from the Wi-Fi just your phone or others in that location? Do you have Wi-Fi assist enabled on your phone (see here https://www.verizonwireless.com/support/knowledge-base-206983/)? Are your phone and all of the apps installed up to date on their software?

 

EdwardL_VZW

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