I don't believe you, @Russell_VZW. I've been on the phone with support. Verizon forwards me to Google. Google forwards me back to Verizon. Nobody takes responsibility.
Verizon never wanted to support this feature. They are on record saying it isn't necessary because Verizon's coverage is so great. The feature is on phones because of competitive pressure, not because of a desire to make existing customers happy. Once you have them on contract, who cares if the feature actually works or not.
So, I repeat... I don't believe you. I have no reason to believe you. No person with this phone should ever expect a fix from Verizon.