I called them  and told them that they have replaced the phone 3 times already and the new phones have the same problem. you HAVE TO talk to tech support, they are the ones with the power of changing the phones. It is a law if they replace the phone more than 3 times and you still have the same problem, they have to replace the phone to something comparable or better. if they dont help you, simply creat a BBB complaint and someone from Corporate office will call you to resolve you issue.