my wife has been going back and forth with verizon for the last 6 months with this issue. she goes into the store, they give her the phone to talk to tech support, and they call her back the next day promising to send another phone. she talked with the same rep today, one who promised her a new replacement phone, then said his computer would not allow it. she said we can't continue with verizon anymore because of this (paying $200/month for a plan that doesn't work?!) and the rep just said "sorry, i can't help you anymore."

how did you get them to agree to send the Rezound???