I hear ya.  I often wonder why the forums exist as it seems more to be a sandbox for users to 'feel' as if they are interacting with Verizon, when actually they aren't.

Just because one VZN mod comes in and makes one singular post once in a blue moon, they seem to think they're doing their part, when it reality, it just pushing customers off the troubleshooting 800 lines and shunting them off here.