I was woken 2 nights in a row with my phone cycling. the service rep contacted HTC. They are pushing a large software push which takes up to 3 hours. They have it scheduled to occur starting at 0200 hours in the morning to 0500 AM. I kept interrupting the cycle because it was waking me. Verizon says the cycling is part of the software upgrade and that I should turn the sound off and let it completely finish this time. It seems logical based upon my issues since Friday. Thaought others need to know about this. I asked Verizon why they did not send all of us a text link to a website explaining the process so we did not interrupt the update, they stated that would probably have been a good thing and did not understand why they did not do it.