Hello 1sweetworld! I'm sorry to learn about your phone screen. I can address your concerns! Your device if purchased new, came with a one year warranty. Provided there's no physical or liquid damage, a replacement can be sent to you for no charge. Lastly, you do not need to contact Amazon Wireless. We will process the replacement order for you. You can follow me ChaunceyM_VZW and send a private message and include a contact number. You may also contact Customer Service to complete your order.Have a great day!
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