droid x screen banding

1sweetworld
Miembro

I upgraded to a Droid X in May of 2011 from Amazon Wireless....The last two weeks I have gotten occasional screen banding and today the phone has had it all day.  I can only see the top bar.  From what I read, this was an issue in the early days of Droid X.  Will Verizon replace phone or since I bought it from Amazon wireless, do I need to contact them?  Contract is thru verizon of course.

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Re: droid x screen banding

Wildman
Líder Sénior

Depends, did you get the warranty coverage added to your device from Verizon?  If Not then you would have to contact Amazon because bought the device from a 3rd party supplier and wont fall under Verizon's policies.

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Re: droid x screen banding

B33
Líder Sénior

Is this kind of what your Referring to i had to Google it an Frankly i forgot about that issue or didn't think about it much at all..b33

Banding Screen.jpeg

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Re: droid x screen banding

commonsense101
Sr. Member

Call verizon, there is a product line that this is a known issue on and can be replaced under warranty..it was the first production run though so they might not know what you are talking about, but it is in the known issues

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Re: droid x screen banding

1sweetworld
Miembro

Wildman-

I didn not but was told by Amazon Wireless that their warranty covers only 30 days.  Verizon's contract covers 1 year however, which I stall fall under Smiley Happy  Called Verizon about 1 hour ago and within 5 minutes I had confirmation that a replacement phone was being shipped out.  Already have an email stating it was shipped.  Talked to some awesome technical support people.  Thanks for replying!

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Re: droid x screen banding

1sweetworld
Miembro

That's it, but it only takes up 3/4 of my screen.  Only my top bar shows.  Verizon techincal support knew right away about this issue and is sending me a new one. 

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Re: droid x screen banding

1sweetworld
Miembro

Verizon technical support knew about the issue and said there was nothign I could do to fix it, had a shipping confirmation for my replacment phone within 30 minutes.  Thanks for replying.

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Re: droid x screen banding

Wildman
Líder Sénior

Glad you was able to get everything resolved and the replacement is coming..

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Re: droid x screen banding

Community Manager
Community Manager

Hello 1sweetworld! I'm sorry to learn about your phone screen. I can address your concerns! Your device if purchased new, came with a one year warranty. Provided there's no physical or liquid damage, a replacement can be sent to you for no charge. Lastly, you do not need to contact Amazon Wireless. We will process the replacement order for you. You can follow me ChaunceyM_VZW and send a private message and include a contact number. You may also contact Customer Service to complete your order.Have a great day!

ChaunceyM_VZWSupport

Follow us on twitter @VZWSupport

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