I purchased a CPO device (HTC Incredible) about 6 months ago. It's occasionally acted up in the past, but recently it's becoming a nuisance. I read that all CPO devices are covered by a 1 year manufacturer's warranty. I understand that this type of warranty only covers problems associated with a defective device, and not something caused by the user. My question is this: will the 1 year manufacturer warranty replace a manufacturing CPO device with obvious physical damage? I did drop the phone and there's a small crack on the screen. Will Verizon say that the crack is causing the problems? The issues I'm having with the phone are not related to the cracked screen. I just didn't know if the manufacturer warranty is pretty much void as soon as the phone starts to show any 'wear and tear'.