I've been exclusively a Verizon Wireless customer for over 11 years. Yearly I pay about $3,000 for my service, which I use for my business and personal use. Yet, I can't get a signal at my place of business, on the 10th floor in the middle of NYC! I get all bars in the basement of home an hour outside of the city! Plus, it's extremely embarassing when my clients complain that they can't connect and look at me for an answer why.

I understand that this can be remedied using the Verizon Network Extender, but why should I have to pay an extra $250 just to get the service I'm already paying for ? Plus, this extender uses MY internet connection, My electrcity , AND others in the area can use it too for free ? Basically, I'm extending Verizons' network at my expense.

You should supply this device at no charge to customers like myself who can't get service.