I'm still having the same problem after doing the calibration reset. It seems like the new update that just came out is not very good for this phone. The first time I tried to install the update on 11/16/2011, it crashed my phone and I couldn't even get it to boot up fully. I called VZW and they couldn't even get it to do hard reset so they sent me a refurb and said it would already have the update. 

I received the refurb phone on 11/17/2011 and got it activated and working fine, then on 11/19/2011 I got the notification to update the software and once again it didn't turn out too good. Now the letter "t" is not working. I did the TEXT INPUT CALIBRATION TOOL and the "t" works fine on that but not during normal use...........

How do you fix this???????