After doing a software upgrade on my DROID Incredible, my phone started crashing every once and a while. I took it to the Verizon store and they did a reset (not fully, because my apps and contacts were saved, but I can't give you more information than that because I'm very UN-tech savvy), and for a while it worked fine. Just recently it began crashing again, and today it got into a cycle of going through start-up and as soon as it got to the loading phone storage part it would restart. Currently it is stuck at the white htc incredible screen. I tried taking the battery out and putting it in again, but the phone just crashed again.

I wanted to save my files onto my computer, but my computer refuses to acknowledge the device.

Any suggestions of how to fix it, or do I just need to go to the store?

Thanks