Troubleshooting:

Check your signal strength to ensure you are receiving a good signal.

Check to ensure the “No Service” indicator is not displayed on your phone. If you are receiving a good signal and service try power cycle your phone by removing the battery while the phone is on, leaving it off for about 3 seconds.

Put the battery back on, turn the phone on, and attempt to make a call.

You may need to update the software of your phone by dialing *228 and send, when prompted by the operator select option 2 to update your PRL(Preferred Roaming List). Check that the NO SVC indicator is not on, if it’s on you are not getting a signal. Check your signal strength to determine if you are in a low signal area and receiving a signal. Check that your calls are not forwarded to another number.

Use these instructions to ensure any forwarding features are turned off

• *920 to ensure No-Answer-Transfer Call Forwarding is off
• *720 to ensure Immediate Call Forwarding is off