Hi, not from Verizon, but I went into a verizon store after a week of bad customer service at another store, and countless problems trying to get my old phone upgraded. They finally got it right and I went to a store near me to pick up the Droid Razor. Big mistake!!! I got home, put it on charge, and it immediately started to heat up. After 5 mns it was becoming VERY hot to the touch. I called Verizon CS, and they told me to put it outside right away. I did, but not before I burned my fingers.

I am not going into detail here, but to make a long frustrating painful story short, THEY TOLD ME IT WAS MY FAULT. And THEY WILL NOT EXCHANGE IT. That is how they treat loyal customers who have been with them before they were called verizon. Now with my husbands medical bills coming in, I have to eat the money I just gave them. I miss the days when they really cared. Sorry about your phone. Maybe you will have better luck.