Re: HTC incredible lagging
vzw_customer_support
Customer Service Rep

@jakejosh23

Let's speed up your Incredible!  When did this problem begin?  Have you recently installed any new applications?  Let's test the device while powered up in Safe Mode http://vz.to/18Kjrjt.  Let me know if it lags while in safe mode.  Safe Mode disables all non-essential applications.  This will determine if the problem is application related.  If you cannot pin point the exact problem application, I recommend hard resetting the device http://vz.to/1d5rFrf to allow the device to start afresh.  Let me know how this works out for you.  Thanks!

AnthonyTa_VZW
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